Customer Service

Cable Tie Supply ships with UPS unless otherwise specified at the time of ordering.  We are subject to UPS shipping schedules. Contact Us or UPS directly during holidays to get information about shipping schedules. Customers will be contacted if there will be a shipping delay.  Larger orders usually ship via Truck, using a carrier chosen by Cable Tie Supply or specified by the customer at the time of ordering.  

Cable Tie Supply does collect and save information entered on our website, such as information on items browsed and purchased, orders, delivery and address information, and information  associated with our My Account facility. Cable Tie Supply also collects data associated with the technical aspects of website usage, such as IP address and timestamps. Cable Tie Supply uses this information to  properly service our customers and to help improve their experience at our website.

Cable Tie Supply does not sell personally identifiable customer information for commercial purposes. We do share customer information to those agents who perform functions on our behalf, such as  those who maintain our website, handle email communications, contribute to order fulfillment, help to market our business, analyze data, process credit cards and perform customer service. Should Cable Tie Supply be  acquired, substantially or wholly, customer information would, of course, be one of the transferred assets. We release account and other personal information when we believe the release is appropriate to comply with the law  or to protect the rights, property, or safety of ourselves, our customers or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Cable Tie Supply reserves the right to periodically send offers or other information from us or from our business partners to customers who have registered on our website. Such offers and information will be accompanied  with steps which describe how a customer may opt-in/out of receiving such communication in the future.

Like most eCommerce websites, Cable Tie Supply uses 'cookies' to manage some of the features of the website, such as user identity. While it is possible to use our site with cookies disabled, in order to  assemble orders or use personalized features, a customer must have cookies enabled in their web browser.

Cable Tie Supply understands the importance of protecting customer information. Secure Sockets Layer (SSL) software is used when exchanging sensitive information between the browser and the web server.Customer information is kept on databases that are firewalled from the Internet. A time-limited credentialing procedure guards against illegitimate order placement and access to My Account. We urge all customers to change  their passwords frequently and to be sure to log off when using computers that are shared.

Most items sold by Cable Tie Supply may be returned within 30 days of delivery for a full refund. If the item is returned due to defect or our error, we will pay the return shipping costs. We will not accept for return any item  that is not in its original condition, is damaged, or is missing parts. For return information on specialty items or orders, please call.

All standard product orders that are received by 3:00 pm EST will be shipped the same day unless notified differently. Any orders received after 3:00 pm (EST) will be shipped the following business day.  All orders placed with Cable Tie Supply will receive an order conformation sent via e-mail.  All customers with questions are encouraged to contact us. Our customer service representatives are available Monday through Friday 8:00 am till 5:00pm EST.  

Cable Tie Supply accepts American Express, Discover, MasterCard, and Visa credit cards. We also accept checks, money orders, or cashier's checks denominated in U.S. dollars and drawn on a U.S. bank.  CTU product pricing is subject to change without notice.  We reserve the right to correct any pricing errors at anytime, typographical or otherwise.

Be aware that occasionally, items in your order may be shipped from multiple locations and so will likely arrive at different times.  In most cases, receiving a package that is missing items is due to multiple shipments and not due to an error on our part.  At Cable Tie Supply we strive to ship each order complete and without any mistakes, however, should a mistake be made by us, simply let us know and we will make the necessary corrections.  If a shortage or wrong item does occur you must report the problem to us within 7 business days of receiving the order, otherwise these orders will be regarded as accepted and complete.

At Cable Tie Supply we do our best to ensure all data is current and up to date on our website, however Cable Tie Supply assumes no responsibility for inaccurate or out-of-date information within our website.